Are you accepting new clients? I've called so many therapists, only to hear they are full.
Yes! Most of our clinicians have openings. And, after the two of you chat, if they don’t have an opening that meets your schedule or they aren’t a fit, they can provide you with referrals if you need help.
Are your sessions in-person or virtual?
All of our clinicians offer virtual sessions while some offer in-person. We’ve empowered our clinicians to do what is right for their practice. In-person sessions happen at 2525 Wallingwood in Austin Texas. Our telehealth sessions are through a HIPAA compliant service and available to those in Texas - all you need is a stable internet connection, a quiet and private location, a smartphone or a computer equipped with a camera and a microphone. Our license requires that you must physically be in the state of Texas at the time of your appointment. This type of therapy is a great option for those unable to attend in person due to scheduling or geographic distance.
Do you offer a free consultation so I can make sure this is the right fit?
Absolutely. We know that finding the right therapist is all about the relationship. We offer a free 20-minute consultation with one of our therapists to help you get a better understanding of our services, what you may be needing, and how we can better help you. Just click on FREE CONSULT at the top of the page to select a therapist to chat with.
What’s your fee?
Each clinician lists their fee on their profile page. Our fees for individual/relationship therapy range from $90-$185 per 55 min session depending on specialty, training, and years of practice.
What if I can’t afford your fee?
We want you to get the support you need and encourage you to talk openly with us about your circumstances and budget. We agree that mental health should be accessible, so every one of our clinicians has a reserved slots for those in need - and - if we don’t have a slot available or can’t meet your budget, we’ll provide a list of resources for others in town who might be able to help.
How often will we meet?
At the start of therapy, you’ll want to build a strong foundation where healing and change can begin to take hold. Most clients benefit by starting with weekly sessions but you can your therapist can determine what works best for your circumstances and goals.
How long should I expect to be in therapy?
We’d encourage you to stick with us for a minimum of 12 weeks. Our aim is to help you move towards a fuller and more manageable life, so how long you stay is really up to you. Real change takes time.
Can I use my insurance?
We are private pay, but wait… you might be pleasantly surprised to hear that many plans do have out-of-network benefits. Also, using an out-of-network provider does have some benefits, it means that you’re in control of who you meet with and for how long, your care stays between you and your clinician, and if something changes with your insurance you don’t have to start over with a new therapist. You’ll pay for your session at the time of your appointment and each month your clinician can provide a superbill for you to submit to your insurance company for reimbursement. (We love Reimbusify for its simplicity of filling out and submitting out-of-network claims.) And. you can use your HSA card to pay for sessions.
As a private-pay practice we focus on your care and ensuring that our clients have the choice, flexibility, confidentiality, and control of their therapy.
How to check to see if you can use your insurance coverage:
Call the number on the back of your health insurance card listed under Member Services. Ask your insurance provider the following:
Do I have mental health coverage?
What is my yearly out-of-network deductible?
How much of my deductible has been met this year?
Once I have met my deductible, how much will I be reimbursed for a 60-minute psychotherapy session (CPT code: 90837)?
How do I submit a claim form and how long will it take for me to receive reimbursement?
Why wouldn’t I use insurance if I have it?
Insurance is great, however, there are times that the limits it places will not meet your needs. The typical reasons people don’t or can’t use their insurance are: the desire to protect their privacy; high deductibles or poor coverage; restrictions and/or limitations as to the type of therapies you can participate in, how many sessions you can receive, and who you can work with. In addition, billing insurance opens the door to their involvement with your treatment such as: requiring a formal diagnosis, determination of medical necessity, and treatment reviews which may include a review of your session notes.
By not being on insurance, clinicians have more flexibility and control over our case load, treatment, and time - which allows us to more effectively adjust to your needs and focus on you.
What if I can’t make my appointment? What’s your cancellation policy?
We get it, things happen. We ask that you cancel or reschedule at least 24 hours before your scheduled appointment time, otherwise the credit card we have on file for you may be charged for the full rate of the session. You can cancel through the client portal or call your therapist directly.
So why is therapy so darned expensive?
This article by HuffPost “Why Is Therapy So Expensive?” is a great resource that provides insight into some of the reasons behind the cost of therapy.
Do you prescribe medication?
No, our therapists are not able to prescribe medication; you’ll need a see a psychiatrist, PRN, or doctor. However, we are able to diagnose, offer coping skills, and even consult with your psychiatrist if you grant us permission.