FAQs

  • Yes! Most of our clinicians have openings. And, after the two of you chat, if they don’t have an opening that meets your schedule or they aren’t a fit, they can provide you with referrals if you need help.

  • All of our clinicians offer virtual sessions while some offer in-person. We’ve empowered our clinicians to do what is right for their practice. In-person sessions happen at 2525 Wallingwood in Austin Texas. Our telehealth sessions are through a HIPAA compliant service and available to those in Texas - all you need is a stable internet connection, a quiet and private location, a smartphone or a computer equipped with a camera and a microphone. Our license requires that you must physically be in the state of Texas at the time of your appointment. This type of therapy is a great option for those unable to attend in person due to scheduling or geographic distance.

  • Finding a therapist is all about the relationship. We offer a complimentary consultation with one of our esteemed therapists to help you get a better understanding of our services, what you may be needing, and how we can better help you. Just click on FREE CONSULTATION to select a therapist to chat with.

  • Our fees for individual/relationship therapy range from $85-$185 per 55 min session depending on specialty, training, and years of practice.

  • We want you to get the support you need and encourage you to talk openly with us about your circumstances and budget. We reserve a number of slots for financial hardship but if we don’t have a slot available or can’t meet your budget, we’ll provide a list of resources for others in town who might be able to help.

    If you have a particularly tight budget, there are a lot of options in Austin! Here are just a few of the community resources that offer low fee counseling services: Capital Area Counseling, YWCA, Samaritan Counseling, SIMS Foundation (for musicians), Waterloo Counseling Center, Lifeworks, OutYouth, and Jewish Family Services.

  • We are not in network with any insurance companies at this time.

    We can give you a superbill to submit to your insurance to request reimbursement or to put the cost of therapy towards your deductible.

    Every policy is different, so you’ll have to call your insurance provider to get guidance. We are happy to provide you with questions to ask your insurance about your coverage.

  • People choose to do private pay for a number of reasons. The typical reasons people don’t or can’t use their insurance are: poor insurance coverage or limitations; the desire to protect their privacy; and the right to determine who to work with without limitation. Generally speaking, billing insurance opens the door to their involvement with your treatment such as requiring a formal diagnosis, note and treatment reviews, and a list of who you can work with. They may also have restraints on the type of therapies you can participate in and how many sessions you can receive. Insurance is great, however, there are times that the limits it places does not meet your needs. Many clinicians don’t take insurance as strangely enough many panels are closed and not being on insurance offers us more flexibility and control over our case load, treatment, and time - which allows us to more effectively adjust to our clients’ needs.

  • We get it, things happen. We ask that you cancel or reschedule at least 24 hours beforehand, otherwise the credit card we have on file for you will be charged for the full rate of the session. You can cancel through the client portal or call your therapist directly.

  • At the start of therapy, you’ll want to build a strong foundation where healing and change can begin to take hold. Most clients benefit by starting with weekly sessions for at least the first 2 to 3 months. Depending on your circumstances and goals, you and your counselor can determine the best course from there - to continue with weekly sessions for while, move to biweekly, or come in for monthly check-ins. We know that our best work means that the majority of our clients will leave our care - and we’re happy to see this happen as it means you have the tools and movement you came in for.

  • Yes! Absolutely! We support respect, dignity, and equality for all sexual orientations and gender identities. We work to be supportive, knowledgeable, and inclusive and do not tolerate “-isms”.

  • Yes, we strive to listen, educate ourselves, hold ourselves accountable, and push past our cultural bubble. We work to deliver care that treats each person with dignity, respect, and an awareness of culture. We’ll stand by you AND we’ll stand up and do the work needed to create change.

  • No. Our therapists cannot prescribe medication. We are available to consult and/or coordinate with your psychiatrist if you grant us permission.

  • Excellent question. Therapists are notorious for the use of acronyms. Here’s a breakdown of the different licenses. We all hold a Masters degree and have passed a national counselors exam.

    LPCs are fully Licensed Professional Counselors with the training and skills to support and guide clients on their road to healing.

    LPC-Associates work with a Supervisor who supports their development and offers consultation as they obtain 3000 hours of clinical work over 2 to 5 years in order to obtain their full license. Associates are highly qualified and offer clients skill, a wealth of knowledge, and their supervisor's clinical expertise.

    LPC-S have over 5 years as a fully licensed LPC and are approved by the State of Texas to supervise associate counselors. They often have pursued in-depth training or additional certifications according to their area of practice.