• In-Person Sessions
    We do have some in person availability if you are in the Dallas or Austin area.

    Rachel is based out of Dallas, and Kimberley is based in Austin and offers in-person sessions at 2525 Wallingwood in Austin, Texas.

    Virtual Sessions
    We also offer virtual sessions to all of our clients as long as you are physically in a state that we are licensed in. All you need is a stable internet connection, a quiet and private location, a smartphone or a computer equipped with a camera and a microphone. This type of therapy is a great option for those unable to attend in person due to scheduling or geographic distance.

    Kimberley is licensed in Georgia and Texas, Rachel is licensed in Texas and Florida, and Jana is licensed in Texas.

  • We know that finding the right therapist is all about the relationship. A therapist who is genuinely invested in your success, has strong professional boundaries, and knows when to push and when to pull back is worth their weight in gold.

    We offer a free 20-minute consultation with one of our therapists to help you get a better understanding of our services, what you may be needing, and how we can better help you. Just email a request to the clinician you want to work with and they will set up a time to chat.

  • Rates range from $145–$200 per hour and reflect each therapist’s experience, degree level, and specialized evidence-based training. You’ll find your therapist’s exact rate on their profile.

    Payments
    Can be made with check, major credit card, or your HSA or FSA card.

    Hardship Rates
    If our fee is out of your budget, please talk to us. Really! We want you to get the support you need. We agree that mental health should be accessible, each of our clinicians has reserved some sliding scale slots those in need - if we don’t have one of those slot available or can’t meet your budget, we’ll provide a list of resources for others in town who might be able to help.

    Insurance
    Though we are not currently on any panels, we can provide a monthly statement (a ‘superbill’) that you can submit to your insurance.

    How to check to see if you can use your insurance coverage:
    Can call the number on the back of your health insurance card listed under Member Services. Ask your insurance provider the following:

    • Do I have mental health coverage?

    • What is my yearly out-of-network deductible?

    • How much of my deductible has been met this year?

    • Once I have met my deductible, how much will I be reimbursed for a 60-minute psychotherapy session (CPT code: 90837)?

    • Are there any limits such as the number of session or type of therapy? Is pre-authorization required?

    • How do I submit a claim form and how long will it take for me to receive reimbursement?

    We love Reimbusify for its simplicity of filling out and submitting out-of-network claims.

    Why wouldn’t I use insurance if I have it?

    It’s not that we don’t take insurance, it’s that insurance has not offered us terms which allow our practice thrive and offer the standard of care and trust we find essential for deep healing.

    Insurance can be helpful, and we totally understand and support you getting to a clinician that matches your needs and is paneled with your insurance. Sadly, we find insurance often creates more barriers than support.

    Let us elaborate.
    Many plans require you to meet a high deductible before coverage begins and even then coverage is often limited. Clients also have had to switch therapists when there is a change in their coverage they change jobs. In addition, when insurance is billed, insurance companies require a formal diagnosis, proof of “medical necessity,” require that you work with therapists on their list regardless of your unique needs, and sometimes they’ll even review your treatment and session notes to assess your treatment and progress. Insurance is about treating an injury to get you back to base level functioning.

    Private pay gives a clinician the freedom to work with you in ways that are best suited for your goals and needs. You receive focused care, the freedom to choose who you work with, flexibility in how long and what kind of therapy you pursue, and the ability to decide exactly who has access to your personal information. To balance out the need to stay accessible each clinician has made the commitment to reserve some sessions for hardship or sliding scale clients.

  • We get it, things happen. We ask that you cancel or reschedule at least 24 hours before your scheduled appointment time, otherwise the credit card we have on file may be charged for a full session. You can cancel through the client portal. Please talk to us if you were forced to miss your session time due to a sudden, unpredictable event.

  • How often will we meet?
    At the start of therapy, you’ll want to build a strong foundation where healing and change can begin to take hold. Most clients benefit by starting with weekly sessions but you and your therapist can determine what works best for your circumstances and goals.

    How long can I expect to be working with you?
    How long you stay is really up to you. We encourage that when when first start, to stick with us for at least 12 weeks as real change takes time. Our aim is to help you move towards a fuller and more manageable life. We really do work ourselves out of a job.

    Some people stay with us for a few months working through a single issue, while others stay longer as they have deeper or more complex challenges, and some check in with us monthly or as needed even after they’ve achieved their initial goals.

  • No, only a psychiatrist, PRN, or doctor can prescribe medication. However, we can diagnose, provide coping skills, and even consult with your psychiatrist if you grant us permission.

  • Under the No Surprises Act, effective January 1, 2022, health care providers are required to give clients who do not have or are not using insurance an estimate of the total expected charges for non-emergency healthcare services, including psychotherapy.

    Pleased know, therapy is a highly individualized process that varies based on each person’s needs, goals, and pace. For this reason, it isn’t possible to state how many sessions will be needed. Your Good Faith Estimate will outline the estimated cost of services over a period of time based on a set hourly fee.

    For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises